Terms of service

CALEE Collective Terms of Service

Welcome to CALEE Collective. By accessing our website, placing an order, or purchasing our products, you agree to the following terms and conditions. Please review these terms carefully before using our services.

Orders & Payments

  • All orders are subject to availability and confirmation.
  • Customers are responsible for providing accurate shipping and contact information at checkout.
  • Payment must be completed before orders are processed and shipped.
  • Prices, promotions, and product availability are subject to change without notice.

Product Information

  • We make every effort to display product colors, details, and descriptions as accurately as possible. However, slight variations may occur due to lighting, screen settings, or product availability.
  • Customers are encouraged to review product details carefully before purchasing.

Shipping & Delivery

  • Orders are processed within the timeframe provided at checkout.
  • Delivery times may vary depending on location, shipping carrier delays, or circumstances outside of our control.
  • CALEE Collective is not responsible for delays caused by shipping carriers or incorrect shipping information provided by the customer.

Returns & Exchanges

  • Returns and exchanges are subject to our CALEE Collective Return & Refund Policy.
  • Customers must review product eligibility and return requirements before submitting a request.
  • Final sale, personalized, and hygiene-sensitive items are not eligible for return or exchange.

Hair Products & Specialty Items

  • Due to hygiene and quality standards, wigs, bundles, frontals, closures, extensions, and other hair products are final sale unless received damaged or incorrect.
  • Customers should carefully review product specifications before purchasing.

Customer Responsibility

By purchasing from CALEE Collective, customers agree to:

  • Provide accurate order information.
  • Follow care instructions for purchased products.
  • Use products responsibly and appropriately.

Limitation of Liability

CALEE Collective is not responsible for damages resulting from improper use, handling, or care of products after delivery. Our responsibility is limited to the value of the purchased item and applicable remedies provided under our policies.

Policy Updates

CALEE Collective reserves the right to update or modify these terms and services at any time. Changes will be effective once posted on our website.

Contact Us

For questions regarding these terms, your order, or our services, please contact us at:

calee.collective20@gmail.com

Thank you for choosing CALEE Collective. We appreciate your business and look forward to providing you with quality products and service.