Refund policy

CALEE Collective Return & Refund Policy

At CALEE Collective, we want you to love your purchase. If you’re not completely satisfied, please review our return policy below.

Returns

• Eligible clothing, shoes, and accessories may be returned within 14 days of the delivery date.
• Items must be unworn, unused, unwashed, and in their original condition with all original tags and packaging attached.
• Customers are responsible for return shipping costs unless the item arrived damaged or an incorrect item was sent.

Non-Returnable Items

For hygiene and quality assurance, the following items are final sale and cannot be returned or refunded:

• Hair products, including wigs, bundles, frontals, closures, and extensions.
• Personalized or custom-made items.
• Clearance and final sale items.
• Gift cards.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery so we can resolve the issue promptly.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to your original payment method.

Returns received after 14 days from the delivery date will not be accepted, and no refunds will be issued.

For questions about your order or to begin a return request, please contact us at calee.collective20@gmail.com before sending any items back.

Thank you for shopping with CALEE Collective. We truly appreciate your support and look forward to serving you again!