Shipping policy

CALEE Collective Shipping Policy

At CALEE Collective, we are committed to providing a smooth and reliable shopping experience. Please review our shipping policy below for important information regarding order processing, delivery, and shipping responsibilities.

Order Processing

  • Orders are processed after payment has been successfully received and confirmed.
  • Please allow 3–5 business days for order processing before shipment.
  • Orders are not processed or shipped on weekends or major holidays.
  • Customers are responsible for providing accurate shipping and contact information at checkout.

Shipping & Delivery

  • Once your order has shipped, you will receive tracking information when available.
  • Delivery times vary depending on your location, selected shipping method, and carrier performance.
  • Estimated delivery times are provided by the shipping carrier and are not guaranteed.
  • CALEE Collective is not responsible for delays caused by shipping carriers, weather conditions, holidays, customs, or circumstances outside of our control.

Shipping Address Policy

  • Customers are responsible for ensuring all shipping information is correct before completing their order.
  • If an order is shipped to an incorrect address due to customer error, CALEE Collective is not responsible for lost or delayed packages.
  • Please contact us as soon as possible if you notice an error with your shipping information.

Lost, Stolen, or Damaged Packages

  • CALEE Collective is not responsible for packages that are confirmed as delivered by the shipping carrier.
  • If your package is lost, stolen, or damaged during transit, please contact the shipping carrier directly to file a claim.
  • If your order arrives damaged, please contact us within 48 hours of delivery with photos and order details so we can assist.

International Shipping

  • International customers are responsible for any customs fees, duties, taxes, or additional charges required by their country.
  • Delivery times for international orders may vary based on customs processing and local carrier delays.

Contact Us

For questions regarding your shipment, order status, or shipping concerns, please contact us at:

calee.collective20@gmail.com

Thank you for choosing CALEE Collective. We appreciate your support and look forward to providing you with quality products and service.